Returns of products that were ordered by mistake or that are no longer wanted are handled on a case-by-case basis. Many technology items cannot be sold as new once they are opened, therefore we reserve the right to consider any sale final or to add up to a 25% restocking fee to help cover our losses from having to re-sell the item as used. If an item arrives with exterior shipping damage or is received DOA, please see below.
A limited amount of time is available for submitting damaged shipment claims to the freight carrier and/or DOA (dead/defective on arrival) claims to the manufacturer. We’re here to help, but it’s important that you contact us as soon as possible, and no later than 15 days after arrival, to report any damage or defects. Please view our DOA and Damaged Products page for details on how to receive and report such incidents.
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