FireFly Computers does not sell, publish or distribute information about our customers. We may occasionally share customer information with relevant product manufacturers for the purposes of warranty fulfillment, software licensing, rebates, or other benefits to the customer. Additionally, we may disclose aggregated and/or de-identified customer purchase data to various interested parties for the purpose of promoting, advancing, improving and growing our business. Customer information may be disclosed to law enforcement agencies in the event of fraud or other criminal activity, or in cooperation with a criminal investigation. We value you as a customer and we respect your privacy. Please contact us if you have any questions or concerns.
Returns & Replacements:
Returns of products that were ordered by mistake or that are no longer wanted are handled on a case-by-case basis. Many technology items cannot be sold as new once they are opened, therefore we reserve the right to consider any sale final or to add up to a 25% restocking fee to help cover our losses from having to re-sell the item as used. If an item arrives with exterior shipping damage or is received DOA, please see below.
Damaged Shipments & DOA Units:
A limited amount of time is available for submitting damaged shipment claims to the freight carrier and/or DOA (dead/defective on arrival) claims to the manufacturer. We’re here to help, but it’s important that you contact us as soon as possible, and no later than 15 days after arrival, to report any damage or defects. Please view our DOA and Damaged Products page for details on how to receive and report such incidents.
Copyright and Intellectual Property Rights Ownership:
This website (“Site”), and all Information contained herein, consists of material owned by FireFly Computers or its affiliates which is protected under copyright, trademark and other intellectual property laws. FireFly Computers, and its affiliates as applicable, own the copyrights to all Information and works of authorship on the Site. All trademarks, service marks, and logos used on the Site are the trademarks, service marks, or logos of FireFly Computers or its affiliates, as applicable. In addition, the look and feel of the Site (including all page headers, custom graphics, button icons, and scripts) is the service mark, trademark, and/or trade dress of FireFly Computers and may not be copied, imitated, or used (in whole or in part) without FireFly Computers prior written permission. By accessing this Site you agree that, other than the right to access and view the Information under the terms and conditions set forth herein, you acquire no ownership, title, right or interest of any kind in or to the Site or any portion of any Information on the Site, and that all titles, rights and interests therein and thereto remain with FireFly Computers (and its affiliates, as may be applicable). You may not copy, distribute, modify, reproduce on a different website, or pass to any third-party users any Information or portion thereof provided on this Site without the express written consent of FireFly Computers (and its affiliates where applicable).
Disclaimer of Damages and Limitation of Liability:
To the fullest extent permitted by law, neither FireFly Computers nor any affiliated FireFly Computers Party shall be responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other losses or damages (including, but not limited to, damages for loss of profits, loss of business, use, data or other intangible damages, even if such party has not been advised of the possibility of such damages), under any contract, tort (including, without limitation, negligence and strict liability) or other legal theory, howsoever caused, arising out of or relating in any way to this website (“Site”) and/or any Information contained on the Site, or any errors or omissions therein, or your use of, or inability to use, or reliance on, the Site. FireFly Computers makes no warranties as to the accuracy, reliability, or quality of the Site, its contents, or anything obtained on or through the Site. Your sole remedy for dissatisfaction with the Site and/or Information contained on the Site is to stop using the Site.