Warranties & repairs your way
Complete Coverage = Peace of Mind
With an Extended Hardware Warranty and Accidental Damage Protection, you’re covered for almost anything. FireFly offers great prices on the top manufacturer Care Packs and warranties for education, including popular “school year term” warranties that come with an extra six months of protection. Did you know you an extended warranty can be added even after your purchase, anytime within the initial warranty period? Talk to a FireFly specialist and we’ll find the right coverage for you.
Your Easiest Warranty Claim… Ever!
Our simplified warranty claims portal lets you submit up to 25 serial numbers for repair in under 5 minutes. We’ll even repair devices you didn’t buy from us. Just ship all your broken devices together and we’ll sort it out. Any repairs not covered under warranty will be quoted up-front, and then it’s your option whether to accept or decline each repair. With FREE FireFly Smart RMA shipping* you won’t pay a thing to send us your devices, and every repair comes with a detailed report showing exactly the work that was performed on each system.
FireFly is an authorized warranty services provider for HP, Lenovo, Dell, Acer, Asus, and more. *Free Smart RMA Shipping is only available in the contiguous 48 states.
THE CONVENIENCE OF A WARRANTY...
ONLY PAY FOR WHAT ACTUALLY BREAKS
FireFly Smart Repair let’s you budget in advance for the repairs you’ll need, but unlike a warranty, you only use your Smart Repair Credits when something actually breaks. Unused credits roll-over from year to year, which saves most people an average of 50% versus a comparable warranty. Smart Repair Credits can be used to buy parts you install yourself, or you can use them for professional repairs by our FireFly team. Best of all, since your credits aren’t tied to a particular device you can use them for anything we service. The cause of breakage doesn't matter, there’s no need to track serial numbers, and you can even use them for devices you didn't purchase from us!
FireFly Repair Zone makes it easy to maintain your devices with the exact equipment you need. Parts are organized by model in a convenient, simple-to-use menu. We take the guesswork out of buying parts, and with FireFly Smart Repair Credits, you can make a budgeted expense for parts up-font and then spend the credits on exactly what you need throughout the year. It’s device maintenance re-imagined courtesy of FireFly.
HATS OFF TO THE SELF-MAINTAINERS!
Did you know you can save time and money by doing simple repairs in-house? The FireFly DIY Repair Kit is the first-of-a-kind solutions for self-maintainers and IT teams. Each kit comes with 30+ professional tools and supplies sufficient for two technicians to work simultaneously and perform almost any Chromebook repair. It’s the exact same equipment used and preferred by our own FireFly technicians, and it all comes stored in a lockable 5-drawer tool cart with a unique fold-and-go collapsible work shelf. With optional FireFly Repair Zone Videos you’ll be fixing like a pro (even with little or no prior experience,) and each cart comes with $1,200 in FireFly Smart Repair credits towards your initial parts purchases.
YEP, IT'S SO GREAT WE LISTED IT TWICE.
The DIY Repair Kit doesn’t just save money, it’s great for student repair programs too! The included tools and supplies are enough for two students to work simultaneously to perform almost every Chromebook Repair. With optional access to our professional FireFly Repair Zone Videos, kids can quickly and easily learn real-world computer repair skills even with no prior experience. It’s an accomplishment your students will be proud of, and you’ll benefit from extending the life of your classroom devices.
Kit includes $1,200 in FireFly Smart Repair™ credits for your initial parts purchases.
THE FIREFLY STUDENT REPAIR PROGRAM STARTER GUIDE
We believe in our future generation, and we at FireFly want to do our part to help kids get interested in computers and technology. With the help of several pioneering school districts, we’ve put together a guide full of tips, information and resources for launching a student-led repair program at your school. You’ll be amazed at what your kids can accomplish, all while extending and enhancing the life of your devices. Learn the logistics, difficulties, and strategies for getting started in the guide!
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