INTRODUCING FIREFLY SMART RMA™
Here’s how it works:
We’ll send you one or more FireFly Smart RMA box(es) FREE with your first Chromebook or laptop order and replenish them as needed. Didn’t order your devices from us? That’s ok. Just ask us and we’ll send some RMA boxes out.
When you have devices that need repair, write down the serial numbers and a brief description of each issue, then insert the devices into the protective packaging included. Not sure which devices are under warranty and which ones aren’t? Pack them all together and we’ll sort it out on our end.
After several devices are packed up and ready to go, navigate to our simple online RMA form and enter your needed repairs. You can include up to 25 serial numbers on the same form submission, and you can even copy and paste serial numbers and issues from a spreadsheet. We’ll send you a pre-paid label for shipping the devices to us, and we can even help you schedule a pickup if needed.
For repairs covered under warranty, we’ll coordinate with the manufacturer, service the device, and send them back to you completely free of charge! For any devices or issues not covered under the warranty, we’ll send you a quote and leave it up to you whether to fix it or just send it back unrepaired. Nobody makes maintaining your devices as hassle-free and worry-free as FireFly!