Support

Service Request Form

Name

District/Organization Name

Email (If you would like more than one email to get update notifications, please separate email addresses with a semicolon)

Phone

Service Request Type
Please note: unit replacement is available for 'DOA' return only. Carrier Preference:

Request Smart RMA Box

If you need an empty box sent to you for return shipping (box holds up to 6 units)

Shipping Labels Needed:

Pickup Schedule Needed:

Yes

Address

Serial Number and Descriptions of issues.

(25 Serial Numbers Max)

Note: Accidental Damage claims require details about how the accident occured and resulting damage.

Serial number

Issues

Click here to add more units to your request!

Serial numbers not entered in the fields above will cause processing delays.

Additional Notes

(Character Limit: 300)

Basic Info
District or Organization*
Person to Contact*
First Name Last Name
Email*
Phone
Address
Street Address Address Line 2 City State ZIP Code
Device Info
Please be as complete as you can, however not all fields are required. The more information you can provide, the better we can assist you with getting the best price
Manufacturer and Model*
Touchscreen?
Processor Model
Memory (RAM)
Storage Capacity and Drive Type
Quantity
Description of Device Condition
- Grade A - No noticeable problems and looks new in appearance. No cosmetic blemishes, scratches, or wear on exterior casing / display
- Grade B - Fully functioning, normal wear and tear (may have a few small scratches or "nicks" on the exterior)
- Grade C - Fully functioning, normal wear and tear. Has a moderate amount of scratches or cracks in casing. Screen may have some scratches or marks that do not restrict visibility
- Grade D - Fully functioning with heavy wear and tear. Deep scratches, scuffs/cracks. LCD has deep scratches. Screen may have scratches that are deep and/or restrict visibility
- Grade F - Device is not working due to damage. Condition may vary, commonly has heavy wear and tear with deep scratches, scuffs, or cracks
Device Condition Subset 2
Quantity
Device Condition Subset 3
Quantity