Purchased a remote support session? Please download
the software now to get started.
Have a Warranty Service Request or RMA to submit? No problem!
Not sure if your devices are still under warranty? Check them here:
Product purchases from FireFly are communicated to the manufacturer to ensure the warranty term starts on the purchase date. This can take time to propagate on the site. If you believe the warranty entitlement shown on the manufacturer’s warranty lookup tool is incorrect for your devices, please note it in your RMA submission.