Support

Purchased a remote support session? Please download
the software now to get started.

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Have a Warranty Service Request or RMA to submit? No problem!







RMA Creation Form
First Name *
Last Name *
District/Organization Name *
Email *
Customer Phone *
RMA Type *
Please note: Whole unit replacement is available
for ‘DOA’ returns only. [view DOA policy]
Model(s) *
Serial Numbers & Descriptions of Issues *
(50 Serial Numbers Max)
Note: Submissions received without serial numbers
or missing descriptions cannot be processed
and will cause delays.

Shipping Address *
File Upload for Bulk Requests & images/screenshots

File(s) size limit is 20MB.

Maximum of three files at a time.


Not sure if your devices are still under warranty? Check them here:

Product purchases from FireFly are communicated to the manufacturer to ensure the warranty term starts on the purchase date. This can take time to propagate on the site. If you believe the warranty entitlement shown on the manufacturer’s warranty lookup tool is incorrect for your devices, please note it in your RMA submission.


Other Questions? Contact Support

Support Request Form