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RMA Creation Form

Name

District/Organization Name

Phone

Service Request Type
Please note: unit replacement is available for 'DOA' return only. Address

Serial Number and Descriptions of issues.

(25 Serial Numbers Max)

Note: Accidental Damage claims require details about how the accident occured and resulting damage.

+ Click to paste excel serial number and issue data

Serial number

Issues

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Additional Notes

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Not sure if your devices are still under warranty? Check them here:

Product purchases from FireFly are communicated to the manufacturer to ensure the warranty term starts on the purchase date. This can take time to propagate on the site. If you believe the warranty entitlement shown on the manufacturer’s warranty lookup tool is incorrect for your devices, please note it in your RMA submission.